COVID-19 Policy



To ensure the safety of both our clients and staff, we have implemented specific ways of working for a range of different scenarios. Ultimately we want to ensure that we can continue to provide high – quality care during these unprecedented times. 

1. If a service user has symptoms of COVID – 19 and the carer does not have symptoms , the carer must adhere to the following:

  • As for all clients, wash your hands thoroughly upon arrival for a minimum of 20 seconds. 
  • As V5 PPE guidelines state – wear a fluid repellent surgical mask , face shield , disposable gloves and disposable apron to reduce the risk of you contracting the infection.
  • Ask the service user to wear a mouth and nose covering to reduce the risk of transfer of the virus from the client to you. If the client is unable or refuses to do so, please advise senior staff for further instruction.
  • When your tasks are completed discard all PPE into a tied bag, then into another tied bag, and place it outside for 72 hours. After this time period has elapsed, you can then dispose of it into a general rubbish bin. 
  • Wash your hands again thoroughly as the final action before leaving the property, for a minimum of 20 seconds. 
  • Your uniform must be changed at the earliest convenience and washed at 60°C. 
  • Ensure your line manager is informed of the client’s health so that they can be monitored. 

2. If a service user does not have symptoms but the household they live in is isolating, the following applies: 

  • The service user must remain at a safe distance from other members of the household – a minimum of 2 metres.
  • If the service user cannot be fully isolated from infected family members, the service user must be cared for in the same manner as in Point 1.
  • Wear disposable gloves, a disposable apron and face mask.

3. If a carer has symptoms of COVID – 19 , report to senior staff immediately. You should also:

  • Self-isolate for at least ten days and until the symptoms have passed / recovery is evident.
  • All care calls for the carer must cease until your recovery is evident and you have self-isolated for ten days.
  • You should keep senior staff fully up to date.

4. If a carer has no symptoms but lives in a household where someone does have symptoms:

  • The carer must self-isolate for 14 days. If you show no symptoms after the 14 days, you may stop self – isolating and return to work.
  • If the carer shows symptoms at any time within the 14 days, you must continue to self-isolate for seven days after the symptoms first display. This might be more or less time than the original 14 days.
  • Wear disposable gloves, a disposable apron and face mask.

5. If a carer has no symptoms but lives in a household where someone else is in self Isolation for 14 days because they had been in contact with someone who has showed symptoms:

  • The carer does not need to self-isolate unless any other member of the household starts to display symptoms. If this happens , follow the advice in Point 4

6. If both the carer and customer have no symptoms:

  • Follow normal hand washing protocols and wash hands when arriving and leaving the property.
  • PPE – wear disposable gloves, disposable aprons and a face mask. 


This virus is most contagious when the first symptoms show and for two or three days afterwards, so it’s important that you follow these guidelines as well as NHS guidelines in order to protect yourselves and your loved ones.

Although people of all ages can get coronavirus, those who are elderly or have pre-existing medical conditions such as asthma, diabetes, or heart disease are at higher risk of becoming severely ill if they contract the infection. Since these categories will include many of our service users, please ensure you adhere to these guidelines at all times.

If you experience any of the below symptoms, you will need to stay at home for 10 days. If you live with someone who shows these symptoms, you’ll need to stay at home for 14 days from the day the first person in your home started having symptoms:

  • A high temperature – you feel hot to touch on your chest or back  you do not need to measure your temperature).
  • A new, persistent cough – coughing a lot for more than an hour, or experiencing 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual).
  • A loss or change to sense of taste or smell – your taste and / or smell has changed or gone completely.


  • Wash your hands and wrists following the instructions that have been distributed to all. Do so frequently, as often as you judge as reasonable, but certainly it must be the first thing you do every time you visit a service user and the last thing you do when you leave.
  • We must socially distance as recommended by the Government guidance.
  • Do not share cups or water bottles. 
  • Do not share cutlery or crockery without thorough cleaning first.
  • Do not share food and drink which may have come into contact with other individuals first.
  • Clean the rim of beverage cans / bottles before decanting.
  • Please refrain from touching your face, nose and eyes as much as is reasonably practical. Why not try and have a competition with your family and friends to see who can do this for five minutes?
  • Clean working surfaces as frequently as possible with the correct anti bacterial solutions, especially in areas with a high general use.
  • Refrain from using other people’s telephones and ensure that you clean your own phone(s) frequently.
  • Unless absolutely necessary, don’t meet in large groups.

If you would like any further information or need any support please do not hesitate to contact us.