Terms & Conditions

Your Account

If you use any of the website’s facilities, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform HaywardBefriending Ltd. staff immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us with in the Account area of the website.

HaywardBefriending Ltd. reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

Privacy

Please review our Privacy Notice, which also governs your visit to HaywardBefriending Ltd., to understand our practices.

Access to HaywardBefriending Ltd.

We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

License for website access

HaywardBefriending Ltd. grants you a limited license to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of HaywardBefriending Ltd. This license does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of HaywardBefriending Ltd. and its affiliates without express written consent. You may not use any meta tags or any other “hidden text” utilising HaywardBefriending Ltd.’s or its affiliates’ names or trademarks without the express written consent of HaywardBefriending Ltd. Any unauthorised use terminates the permission or license granted by HaywardBefriending Ltd.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the Welcome page and/or the shop’s Welcome page of HaywardBefriending Ltd. as long as the link does not portray HaywardBefriending Ltd., its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any HaywardBefriending Ltd. logo or other proprietary graphic or trademark as part of the link without our express written consent.

Your conduct

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.

You understand that you, and not HaywardBefriending Ltd., are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.

You must not use the website for any of the following:

  • for fraudulent purposes, or in connection with a criminal offence or other unlawful activity
  • to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any “spam”
  • to cause annoyance, inconvenience or needless anxiety

Comments, communications and other content

Users of this website may post comments and other content; send communications; and submit suggestions, ideas, comments, questions, or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any content. HaywardBefriending Ltd. reserves the right (but not the obligation) to remove or edit any content.

If you do post content or submit material, and unless we indicate otherwise, you

  • (a) grant HaywardBefriending Ltd. and its affiliates a non-exclusive, royalty-free and fully sublicensable rights to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media; and
  • (b) HaywardBefriending Ltd. and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose.

You agree that the rights you grant above are irrevocable during the entire period of protection of your intellectual property rights associated with such content and material. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. You agree to perform all further acts necessary to perfect any of the above rights granted by you to HaywardBefriending Ltd., including the execution of deeds and documents, at the request of HaywardBefriending Ltd..

You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to HaywardBefriending Ltd.: (i) the content and material is accurate; (ii) use of the content and material you supply does not breach any applicable HaywardBefriending Ltd. policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). You agree to indemnify HaywardBefriending Ltd. and its affiliates for all claims brought by a third party against HaywardBefriending Ltd. or its affiliates arising out of or in connection with a breach of any of these warranties.

Copyright, authors’ rights and database rights

All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of HaywardBefriending Ltd., its affiliates or its content suppliers and is protected by United Kingdom and international copyright, authors’ rights and database right laws. The compilation of all content on this website is the exclusive property of HaywardBefriending Ltd. and its affiliates and is protected by United Kingdom and international copyright and database right laws. All software used on this website is the property of HaywardBefriending Ltd. our affiliates or our software suppliers and is protected by United Kingdom and international copyright and author’ rights laws.

You may not systematically extract and/or re-utilise parts of the contents of the website without HaywardBefriending Ltd.’s express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this website, without HaywardBefriending Ltd.’s express written consent. You also may not create and/or publish your own database that features substantial parts of this website without HaywardBefriending Ltd.’s express written consent.

Trademarks

HAYWARDBEFRIENDING, THE HAYWARD BEFRIENDING LOGO, HAYWARD CARE, THE HAYWARDCARE LOGO, THE B-HIVE, THE B-HIVE LOGO and other marks indicated on our website are copyright or trademarks or registered trademarks of HaywardBefriending Ltd. HaywardBefriending Ltd.’s graphics, logos, page headers, button icons, scripts and service names are copyright HaywardBefriending Ltd. HaywardBefriending Ltd.’s trademarks and trade dress may not be used in connection with any product or service that is not HaywardBefriending Ltd.’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits HaywardBefriending Ltd. All other trademarks not owned by HaywardBefriending Ltd. that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by HaywardBefriending Ltd.

Our contract

When you place an order to purchase a product from HaywardBefriending Ltd., we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we’ve dispatched that product to you (the “Dispatch Confirmation E-mail”). That acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract.

Returns

HaywardBefriending Ltd. operates a Returns Policy at the sole discretion of HaywardBefriending Ltd. staff and at no entitlement to the customer. Upon receipt of a request to return a product and/or refund a payment via e-mail, the request shall be considered for acceptance dependant on the grounds of the request. HaywardBefriending Ltd. shall not be held liable if a request for return or payment refund is rejected.

Pricing and availability

We list availability information for products and services sold by us on the website, including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable.

All prices are inclusive of VAT unless stated otherwise.

Customs

When ordering goods from HaywardBefriending Ltd. for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from HaywardBefriending Ltd., you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

Children

HaywardBefriending Ltd. does not sell products for purchase by children. We sell children’s products for purchase by adults. If you are under 18, you may use HaywardBefriending Ltd. only with the involvement of a parent or guardian.

Electronic communications

When you visit HaywardBefriending Ltd. or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Losses

HaywardBefriending Ltd. will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the website or when a contract for the sale of goods by us to you was formed.

Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our website, policies, and these Conditions of Use & Sale at any time. You will be subject to the policies and Conditions of Conditions of Use & Sale in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Governing law and jurisdiction

These conditions are governed by and construed in accordance with the laws of the United Kingdom, and the application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. You agree, as we do, to submit to the non-exclusive jurisdiction of the courts of the United Kingdom.